Frequently Asked Questions
Find answers to common questions about our services
General Questions
Click the "Register" button on the login page and fill out the registration form with
your practice information. Once submitted, you'll receive a confirmation email to verify
your account.
We accept STL, PLY, OBJ files and DICOM CT scans (ZIP). For best results, we recommend STL files
exported at high resolution from your intraoral scanner.
Note: 3Shape DCM files are not directly supported due to proprietary encryption. Please export to STL or PLY from 3Shape software before uploading.
Note: 3Shape DCM files are not directly supported due to proprietary encryption. Please export to STL or PLY from 3Shape software before uploading.
Our lab operates Monday through Friday, 8:00 AM to 5:00 PM Mountain Standard Time (MST).
Customer support is available during these hours via phone and email.
Orders & Shipping
Standard turnaround times vary by product:
- Crown & Bridge: 5-7 business days
- Full Arch: 10-14 business days
- Removables: 7-10 business days
- Surgical Guides: 3-5 business days
Log into your portal account and navigate to "My Cases" to view the status of all your
orders. Once shipped, you'll receive an email with tracking information. You can also
view tracking details directly in the portal.
Yes! Gold and Diamond members receive free standard shipping on all orders. Silver
members receive free shipping on orders over $500. All members can upgrade to expedited
shipping at checkout.
Payments & Billing
We accept all major credit cards (Visa, MasterCard, American Express, Discover), ACH
bank transfers, and net-30 terms for qualified accounts. You can manage your payment
methods in the Settings section of your portal.
All invoices are available in your portal under the "Invoices" section. You can view,
download, and print invoices at any time. Invoice notifications are also sent via email
when a case is completed.